Delivery and Returns

DEFINITIONS
‘The Seller’ or ‘we’ or ‘us’ means Party Box by Design Limited .
‘The Purchaser’ or ‘you’ means the Customer, the person who accepts a quotation from us for the sale of goods by using this website/eBay.
‘Products’ means the goods which we supply in accordance with these conditions.

DELIVERY
Delivery costs and methods are indicated in the product summary of each product.
All delivery dates given by the Seller are given in good faith but dates are not guaranteed and the Seller will not be liable to the Purchaser for any delay in delivery.

RETURNS
The Seller will exercise reasonable skill and care in the manufacture or preparation of Products (where applicable). Any defects should be notified within one month of delivery and the defective product returned to the Seller at the Purchaser’s expense. If the Seller accepts that the defect is due to faulty workmanship or materials, the Seller will have the option either to repair, replace the defective Product or reimburse the Purchaser for the value of the defective goods. 
Where the Seller chooses to reimburse the Purchaser, the value of the reimbursement shall be limited to the value of the goods. Where some but not all of the goods are defective, the reimbursement shall be limited to the proportion of the overall price that relates to the defective goods. 
The Purchaser’s liability in respect of loss or damage to products shall not exceed the invoice value of the products. It does not extend to consequential or indirect damage or loss, loss of business or loss to third parties.
The warranty given above will not apply to defects which are due to: fair wear and tear, accidental damage or failure by the Purchaser to adhere to the Seller’s recommendations.

You have a legal right to a “cooling off” period within which you can cancel the contract for any reason. This period begins once your order is complete and we have sent you your Dispatch Confirmation, i.e. when the contract between you and Us is formed.
The cooling off period ends 14 calendar days after the day on which you receive the Goods.
Products (other than faulty products, for which see above or those within the cooling off period) may be returned at our discretion. Please contact Party Box by Design Limited to discuss before returning them. For products outside of the cooling off period / products that are not faulty, the buyer will be responsible for paying return postage/delivery costs.
To be accepted, any returned item must be still in its original packing, be in an unused unassembled undamaged condition and in the seller’s opinion capable of resale. Goods must also be returned to the Seller’s warehouse within 30 days of delivery.
Bespoke, printed or personalised products are excluded from this returns policy.